The Winter Spa20-34, Warwick Road
Carlisle, CA1 1AB

01228 210250
ask@thewinterspa.com

Terms | Privacy

Terms and Conditions

Booking information

  • All bookings are subject to a minimum 24 hour cancellation policy.
  • Bookings can be made over the phone, via email or in person at the Spa.

Gift cards

Gift cards can be purchased and pre-loaded with a value of your choice. Please read the Terms and Conditions below.

  • The Gift Card is not a cheque guarantee, credit or charge card.
  • Gift Cards can be activated with a minimum value of £20 in the spa and have a maximum value limit of £100. Gift Cards can be topped up in the spa to the maximum value limit.
  • Gift Cards are only redeemable for services at The Winter Spa.
  • Gift Cards cannot be used to purchase electrical items.
  • Gift Cards cannot be used to purchase Gift Cards, Gift Vouchers or financial services.
  • Gift Cards cannot be used for mail order purchases.
  • Gift Cards cannot be exchanged for cash or used as payment on Recognition Card accounts.
  • No change will be given but the balance may be applied to future purchases.
  • The Gift Card will expire 12 months from date of last load, e.g. card activation, top-up or refund. At expiry, any remaining balance will be lost.
  • Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
  • Please protect this Gift Card and treat it as cash. The Winter Spa cannot be held liable for Gift Cards which, once activated, are subsequently lost, stolen or damaged.
  • If any product purchased with a Gift Card is exchanged or refunded, any money owing will be added to the balance on the Gift Card.
  • Customers must be present with the Gift Card in order to make purchases in the spa.
  • The Winter Spa reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
  • The Winter Spa reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service’s withdrawal or in the event of circumstances beyond its control).
  • Gift Cards are issued by The Winter Spa Ltd. Registered office: Bute House, Montgomery Way, Carlisle CA1 2RW

Loyalty Cards & Points

For loyalty points and values please refer to the table below

  • The Winter Spa reserves the right to alter the Loyalty Card scheme at any time.
  • The Loyalty Card cannot be used in conjunction with any other offer.
  • The Loyalty Card must be presented at the point of payment.
  • The Loyalty Card has no cash value.
  • Treat your Loyalty Card as if it were cash, The Winter Spa cannot be held responsible for any loss of cards or damage and once lost, all points are null and void.
  • Only one Loyalty Card can be issued per customer, replacement cards will be subject to a fee.
  • Loyalty Cards are only redeemable against full price products & services at The Winter Spa.
  • Loyalty Cards cannot be exchanged for cash or used as payment unless against the services listed below.
  • No change or cash alternative will be given.
  • The Loyalty Card will expire 6 months from date of last load, e.g. card activation, top-up or refund. At expiry, any remaining balance will be lost.
  • Loyalty Cards cannot be returned or refunded, except in accordance with your legal rights.
  • Please protect this Loyalty Card and treat it as cash. The Winter Spa cannot be held liable for Loyalty Cards which, once activated, are subsequently lost, stolen or damaged.
  • If any product purchased with a Gift Card is exchanged or refunded, any money owing will be added to the balance on the Gift Card.
  • Customers must be present with the Loyalty Card in order to receive discounts in the spa.
  • The Winter Spa reserves the right to refuse to accept a Loyalty Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
  • The Winter Spa reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Loyalty Card service, notify of the service’s withdrawal or in the event of circumstances beyond its control).
  • Gift Cards are issued by The Winter Spa Ltd. Registered office: Bute House, Montgomery Way, Carlisle CA1 2RW

Current Loyalty Points Values as of 01/09/2014        

10 points = 10% off 30 MINUTE AROMATIC MASSAGE        

15 points = 10% OFF ANY MANICURE        

20 points = 10% OFF ANY SCRUB      

25 points  = 10% OFF ANY BLOW DRY        

30 points = 10% OFF ANY SINGLE PRODUCT        

35 points = 10% OFF ANY MASSAGE        

40 points = 10% ADDED TO ANY GIFT CARD ( eg. Spend £50 and get £55 on card)