General Information


Now the spa open for Hairdressing and Beauty Therapy Appointments, we respectfully ask that all clients wear a face mask for all appointments.

For treatments on the face and massage, the face mask can be removed when the treatment commences within the confines of the treatment rooms. Your therapist will be wearing a surgical mask and visor. If you need to exit the treatment room your face mask must be reapplied.

All Hairdressing appointments have been extended in time to enable us to take more effort to keep both clientele and staff safe. The following safety measures will be in place until further notice and government guidelines;

A reception-less visit
Over the phone pre-payment
One hour appointments for all cutting services.
Staggered appointment start times
Empty sections between clients
Empty seats between backwash
Product purchase “in your seat”
Re-book “in your seat”
PPE for staff (mask and visor)
PPE for customers (mask)
Updated staff hygiene procedure
Hand sanitiser points throughout the salon
Hand sanitiser at entry and exit
Gowns washed after every client/disposable gowns
Clients visit alone unless with other clients from the same household (only when both people having a service).
No under 11 children

The main points are, keeping YOU our customer safe and isolated as much as possible in a busy hairdressing environment. With the current guidelines we are absolutely happy coming to work knowing we are safe but only if we follow these guidelines.

At present, gift cards that have been issued with expiry dates that fall into the lockdown period will be extended by the amount of time were not offering a full menu of services.

Opening times may now differ to our usual to allow customers the fullest opportunity to visit and may change week to week.

All services must be paid for in full at the time of booking.

Bookings may be amended up to 72 hours prior to the appointment.

Cancellations within the 72 hour cancellation period will forfeit any payments made unless a replacement appointment can be booked in your place.


The Winter Spa Carlisle is situated within The Halston Aparthotel on the ground floor with easy access from Warwick Road. Adjacent to the hotel is a 55 space public car park with a second private entrance with remote secure access, the entrance to the public car park is via Cecil Street. The Aparthotel and Spa are serviced by all forms of public transport and is a short walk from Carlisle train station.

Within the Aparthotel are a public bar and restaurant and if you’d like to take advantage of these facilities we would be happy in assisting your arrangements. A waiter service is also available for food and drinks to be made available within the Spa.

The Winter Spa is open six days a week, opening times are;

Monday – 9am-6pm

Tuesday – 9am-6pm

Wednesday – 9am-8pm

Thursday 9am-8pm

Friday 9am-6pm

Saturday 9am-4pm

The Winter Spa operate a strict 72 hour cancellation policy. Any deposits made will be lost should an appointment be cancelled within the final 72 hours to your appointment. All groups/multiple bookings and our escape packages will require a none refundable deposit.

How to Winter Spa

How to get to The Winter Spa