Welcome to The Winter Spa

COVID-19 UPDATE

We’ve been shown the road-map out of lockdown, now it’s time to put everything in place!

As we’re sure everyone has heard, the new road-map out of lockdown has been announced and as long as the numbers show it’s safe, the government will allow Hair and Beauty salons to re-open on the 12th of April.

We’ll still be implementing all our safety measures as before (we need transmissions to stay low to remain open) however we expect to open for all services from this date.

As before, we’ll be getting in touch with everyone who has had pre-booked appointments that needed to be cancelled during lockdown first. 

Following this we’ll be getting in touch with everyone who has gotten in touch via email and phone. We need to remind everyone that at present, hair salons are still closed to the public so there will be limited times we can be in the spa to answer the phone.

As before, we’d like to ask everyone to either email in with your name, contact phone number, the service you require, your preference of stylist/therapist and any particular days or times that would suit you best. Should you call in then just leave the above information on your voicemail.

For colouring services, we would remind everyone that if you’ve used any colouring products yourself at home we need to perform a patch test before any colouring takes place. You may be aware of some social media posts highlighting issues of allergic reactions in people who have contracted Covid-19. We don’t have any scientific evidence of this however we would advise anyone who as contracted Covid at any point to take a patch test for pice of mind.

Finally, we would like to remind everyone that while lockdown continues, taking bookings can be time consuming! If you email in and don’t immediately get a reply we haven’t forgotten about you, every email and voicemail is logged and in the system it may just take a little time to work through to you. A week’s delay in replying does not mean you’ll be a week behind our opening date as naturally not everyone can come in the very first day we open due to commitments. As we know all our regular client’s treatments, we have a good understanding of what you’ll need so can provisionally make spaces for you as we go along. 

We’ll be working extra hours as per the previous re-openings so don’t panic! We’ll get to you soon enough and remember, the 12th is still 7 weeks away.

We can’t wait to see you all!

Once we re-open, for Beauty Therapy and Hair Appointments, we respectfully ask that all clients wear a face mask for all appointments.

For treatments on the face and massage, the face mask can be removed when the treatment commences within the confines of the treatment rooms. Your therapist will be wearing a surgical mask and visor. If you need to exit the treatment room your face mask must be reapplied.

All Hairdressing appointments have been increased in time length to allow safe entry and exit whilst maintaining social distancing. The following safety measures will be in place from Saturday the 4th of July until further notice and government guidelines;

Single entry at “The Stage Door” by the car park
Intercom Entry with “buzz and wait”
Single exit at the rear of the building
A “one way” system through the hotel
A reception-less visit
Over the phone pre-payment
One hour appointments for all cutting services.
Staggered appointment start times
Empty sections between clients
Empty seats between backwash
Product purchase “in your seat”
Re-book “in your seat”
PPE for staff (mask and visor)
PPE for customers (mask)
Updated staff hygiene procedure
Hand sanitiser points throughout the salon
Hand sanitiser at entry and exit
Gowns washed after every client/disposable gowns
Clients visit alone unless with other clients from the same household (only when both people having a service).
No under 11 children

The main points are, keeping YOU our customer safe and isolated as much as possible in a busy hairdressing environment. With the current advice we are absolutely happy coming to work knowing we are safe but only if we follow these guidelines.

At present, gift cards that have been issued with expiry dates that fall into the lockdown period will be extended by the amount of time were not offering a full menu of services.

Opening times may now differ to our usual to allow customers the fullest opportunity to visit and may change week to week.

All services must be paid for in full at the time of booking.

Bookings may be amended up to 72 hours prior to the appointment.

Cancellations within the 72 hour cancellation period will forfeit any payments made unless a replacement appointment can be booked in your place.

Tranquility in the heart of the great border city; The Winter Spa Carlisle is the only city centre Spa destination.

Your treatments can range from the latest cutting and colouring trends in the ultra modern Hair-Spa to a deeply relaxing full body and mind ritual in one of our candle lit treatment rooms, all using the best products with the finest ingredients.

As well as the treatments on offer, you’re also welcome to combine your visit with any of the other services available at The Halston Aparthotel, be that a delicious afternoon tea, a glass of champagne delivered by your waiter from Bartons Yard Wine Bar and Bistro or a stay in one of our individually designed apartments.

Whether seeking to escape the stresses of everyday life or a pampering touch, our welcoming and expertly trained staff will take care of your every need, leaving you looking your absolute best to enjoy everything Carlisle has to offer.

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